Unauthorized Electronic Transfers
Waking up to a drained bank account is one of the most unsettling things that can happen to a consumer. Unauthorized electronic transfers can occur when someone gains access to a consumer’s account, debit card, or payment credentials and moves money without authorization. The Electronic Fund Transfer Act (EFTA) and Regulation E provide protections for certain electronic fund transfers and establish procedures that may apply when a consumer reports an unauthorized transaction.
Problems We Handle
If money left an account without authorization, it may be a case Bolos Consumer Law can take on.
- Unauthorized withdrawals from a checking or savings account
- Debit card fraud
Unauthorized transfers through Zelle, Cash App, or similar payment services
Electronic transfers made without the consumer’s authorization
- Disputes with banks or payment apps that refuse to investigate
Banks that deny an unauthorized-transaction claim without adequately investigating
Account takeover or identity theft resulting in unauthorized electronic transfers
Know Your Rights
When money moves electronically, whether it's a debit card swipe, an ATM withdrawal, or a transfer through an app like Zelle or Cash App, you have the right to dispute charges you didn't authorize.
The Electronic Fund Transfer Act (EFTA) and Regulation E provide protections for consumers involving certain electronic transfers from consumer accounts. When a consumer reports a qualifying unauthorized electronic fund transfer, financial institutions may have investigation and error-resolution obligations under federal law.
The protections that apply can depend on the type of transaction, how it occurred, and when the consumer notified the financial institution. A transaction that was genuinely unauthorized is not necessarily treated the same as a payment the consumer personally authorized after being deceived by a scam.
Too often, institutions deny valid claims, drag out investigations, or blame the consumer instead of doing the work the law requires.
How Bolos Consumer Law Can Help
Bolos Consumer Law brings a rare combination of legal knowledge and real experience in the banking industry to bank fraud cases. That background makes it possible to identify exactly where a bank's fraud investigation fell short, whether an institution skipped required steps, ignored clear evidence, or denied a claim without a legitimate basis.
Bolos Consumer Law evaluates what happened, the applicable consumer protections, and the legal options that may be available when a financial institution fails to meet its obligations.
A bank can’t claim a fraud investigation was handled properly when the file says otherwise.
Did a bank or payment app fail to address an unauthorized transaction?
If money was transferred from your account without your authorization and the bank or payment provider failed to properly address the dispute, help may be available. Contact Bolos Consumer Law for a free case review.
or call (248) 605-0245